IMPORTANT INFORMATION: Please note - June 2020 the "drop off shop" service is at 75% operation after being shut down since March 2020. Please check that your local drop off shop is open and accepting parcels before purchasing a label.
Suitable for heavy, multiple items or where the value of your contents is over £100.00
For parcels under 5kg with dimensions less than 61cm (L) x 46cm (W) x 46cm (D) please go to our Royal Mail Returns Label.
Your label will be generated by our team and emailed to you during office hours Monday to Friday (9AM - 5PM).
Please print the label attach it to your parcel and take it to your nearest DPD Drop Off Point. You can find your nearest drop of point by clicking the following link
All items being returned must be within 28 days be unused, undamaged and with all the original tags attached.
We endeavour to post out your goods the same day they are ordered; however, in busy periods this can take a little longer.
UK Next Day Delivery
Please see our Terms and Conditions for our full delivery policy.
The following is a quick guide to our returns policy:
Please see our Terms and Conditions for full details of our returns policy.
Houghton Country is fully PCI Compliant. We work with SagePay, Paypal and Amazon to process your orders.
All debit/credit card payments are collected and processed by SagePay, the largest independent online Payment Service Provider in the country. You can also pay using your Paypal or Amazon accounts.
We never store card details.
We never pass on your personal details to anybody, except to enable your delivery to be made by one of our delivery partners.