Royal Mail Returns Label

Suitable to return smaller items (clothing, ankle boots, stirrups etc) with a value of under £100.00

Maximum Parcel Dimensions - 61cm (L) x 46cm (W) x 43cm (D).  Parcels must weigh less than 5Kg

Please note that if your parcel exceeds the above dimensions or weight your Post Office will decline the parcel.  For larger, heavier or higher value items please go to our DPD Returns Label (Not currently available - March 2020 - DPD Click & Drop not available)

Your label will be generated by our team and emailed to you during office hours (Monday - Friday 9AM - 5PM). 

Please print the label attach it to your parcel and take it to your nearest Post Office.  Alternatively use the QR code that you will be sent and ask the Post Office to print the label for you.

All items being returned must be within 28 days be unused, undamaged and with all the original tags attached.

UK ONLY

We endeavour to post out your goods the same day they are ordered; however, in busy periods this can take a little longer.

UK Orders

• Standard UK delivery is £3.95 or free over £75*
• UK Mainland orders over £75 receive free delivery*
• UK Mainland Royal Mail Express is £5.95 and is a 1-3 day service
• UK Mainland Next Day Delivery is £7.95 (order must be placed before 3pm Monday to Thursday)
• UK Saturday Delivery is £11.50 (order must be placed before 3pm on Friday)
• UK Sunday Delivery is £11.50 (order must be placed before 3pm on Friday)
• UK Non-Mainland Delivery is £3.95 under £50, or £8.50 on orders over £50
• Smaller items are posted with Royal Mail and usually take 1-4 days from point of order to arrive
• *Some products must be shipped via DPD courier due to delivery restrictions, these are marked on our website as Courier or Free Click & Collect eg long items over 62cm, heavy items over 5kg and air canisters.
• Large, heavy or multiple items are delivered by DPD (signature required) - IMPORTANT INFORMATION: 23rd March 2020 - Please note that DPD is no longer offering the collection from your local store service. You will also no longer be able to change the destination of a parcel once it has been dispatched. Please use an address suitable for your goods to get to you.

UK Next Day Delivery

• A next day delivery service is available to the majority of mainland UK at a cost of £7.95. Orders must be placed before 3pm to qualify for Next Day delivery. Orders placed after 3pm on next day delivery will be dispatched the following day on a Next Day delivery service. IMPORTANT INFORMATION: Please note - As of 23rd March 2020 DPD is no longer offering the collection from your local store service. You will also no longer be able to change the destination of a parcel once it has been dispatched. Please use an address suitable for your goods to get to you.
• Saturday and Sunday delivery is £11.50 and available to most UK Mainland postcodes (excludes Highlands and Islands). Orders must be placed by 3pm on Friday, please note our courier cannot collect on a Saturday so Sunday orders must also be placed by 3pm on Friday.
• Postcodes ineligible for Next Day/Saturday Delivery – All Northern Ireland and Channel Islands, AB31-56, EI, F17-21, G83, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE.

International Orders

• Standard Europe delivery is £9.50
• Standard Worldwide delivery is £25.00
• Standard delivery prices for overseas orders are estimates only and in exceptional circumstances, we may not be able to fulfil your order for the quoted price, if this is the case you will be contacted by email

Please see our Terms and Conditions for our full delivery policy.

Returns Policy

The following is a quick guide to our returns policy:

• You have 28 days to return a non-sale item to us; items must be in their original packaging, unworn and not damaged. A full refund or exchange will be given.
• You have 14 days to return a sale item to us for a full refund; items must be in their original packaging, unworn and not damaged. A full refund or exchange will be given.
• You must make your own arrangements to return goods to us and all postage costs are to be covered by you unless the goods are deemed faulty.

Please see our Terms and Conditions for full details of our returns policy.

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