Suitable to return smaller items (clothing, ankle boots, stirrups etc) with a value of under £100.00
Maximum Parcel Dimensions - 61cm (L) x 46cm (W) x 43cm (D). Parcels must weigh less than 5Kg
Please note that if your parcel exceeds the above dimensions or weight your Post Office will decline the parcel. For larger, heavier or higher value items please go to our DPD Returns Label (Not currently available - March 2020 - DPD Click & Drop not available)
Your label will be generated by our team and emailed to you during office hours (Monday - Friday 9AM - 5PM).
Please print the label attach it to your parcel and take it to your nearest Post Office. Alternatively use the QR code that you will be sent and ask the Post Office to print the label for you.
All items being returned must be within 28 days be unused, undamaged and with all the original tags attached.
We endeavour to post out your goods the same day they are ordered; however, in busy periods this can take a little longer.
UK Next Day Delivery
Please see our Terms and Conditions for our full delivery policy.
The following is a quick guide to our returns policy:
Please see our Terms and Conditions for full details of our returns policy.
Houghton Country is fully PCI Compliant. We work with SagePay, Paypal and Amazon to process your orders.
All debit/credit card payments are collected and processed by SagePay, the largest independent online Payment Service Provider in the country. You can also pay using your Paypal or Amazon accounts.
We never store card details.
We never pass on your personal details to anybody, except to enable your delivery to be made by one of our delivery partners.